1. Overview
Prime Cartel is dedicated to your satisfaction. We want you to love every purchase you make from us. This Refund & Returns Policy (“Policy”) explains when and how you can return a product, request a refund, or receive an exchange.
Applicability: This Policy governs all purchases—including physical products, digital products, gift cards, and subscription-based offerings—made via primecartel.xyz (“Site”) or associated sales channels.
2. Return & Refund Windows
- Physical Products: Returns must be initiated within 30 calendar days of delivery.
- Digital Products (e.g., e-guides, downloadable content): Non-refundable once accessed or downloaded, unless otherwise required by law.
- Subscriptions:
- Free Trial: Cancel before trial ends to avoid charges.
- Paid Subscriptions: Cancel before next billing cycle to stop future charges. Setup fees, if any, are non-refundable.
3. General Eligibility Criteria
To qualify for a return or refund:
- The item must be in unused condition, in its original packaging, with all seals and tags intact.
- It must come with its proof of purchase, such as an order number or receipt.
- You must obtain a Return Authorization (RA) number from customer support before returning any item.
Note: Non-compliance with these conditions may result in denied returns or partial refunds.
4. How to Submit a Return Request
- Contact our Customer Support via support@primecartel.xyz within the return window, including:
- Order number
- Product name and quantity
- Reason for return
- Digital attachments/photos, if applicable
- If eligible, you’ll receive an RA number and return instructions.
- Mark the RA number on the return package exterior.
- Ship the item as instructed—using a trackable shipping method is strongly recommended.
Important: Returns sent without an RA number may be refused or delayed.
5. Return Shipping Costs & Restocking Fees
| Scenario | Return Shipping | Additional Charges |
|---|---|---|
| Defective/damaged/incorrect item | Covered by us | None |
| General return (change-of-mind, etc.) | Customer’s responsibility | May incur a restocking fee up to 10% |
Restocking fees may be applied if the returned product is in sellable condition but returned without qualifying reason.
6. Refund Processing
- Upon receipt and inspection of the returned item, approved refunds are processed within 5–7 business days.
- Refunds are issued via the original payment method.
- Bank or card processors may take 5–10 additional business days to reflect the refund in your account.
- You will receive a confirmation email once the refund has been initiated.
7. Exchanges & Store Credit
- Exchanges: Possible if the item is in stock and qualifies for return. Submit the exchange request similarly to a return.
- Store Credit: If the requested product is unavailable, we may issue store credit equal to the return value.
- Final Sale / Clearance Items: Not eligible for refund—may qualify for store credit at our discretion.
8. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or incorrect:
- Notify us within 7 days of delivery, including:
- Photos of item and packaging
- Order details and description
- We’ll confirm eligibility and provide next steps (return, replacement, or refund).
- In most cases, we will:
- Provide prepaid return shipping, or
- Upon verification, ship a replacement or issue a full refund.
9. Digital Products & Subscriptions
- Digital Products: Non-refundable once accessed, unless legally required.
- Technical Issues: Contact support promptly if you experience problems accessing digital content. We’re committed to making your experience right.
- Subscription Cancellations: Must be submitted before the next billing cycle. No partial refunds for partial usage. Setup fees, once charged, are non-refundable.
10. Gift Cards
- Refunds Generally Not Permitted: Unless mandated by law in your jurisdiction.
- When permitted, gift cards may be refunded only if unused and within timeframes allowed by local consumer rights laws.